Returns & Exchanges

At Fresh Roasted Coffee, we want you to love every cup, which is why we offer a 30-day satisfaction guarantee on all our specialty roasts and brewing equipment. If your order isn't perfect, we are committed to making it right through a replacement or a full refund.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team within 30 days of your delivery date with your order number and the reason for your return.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.

• 3.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all coffee bags are sealed or taped shut to prevent spills during transit.

• 4.
  Get Refunded

  Once we receive and inspect your returned items at our roasting facility, we will process your refund to your original payment method within 5-7 business days.